Same agent. Same task.
Radically different results.

Three of Twilio's internal AI agents — one autonomous code reviewer, one autonomous SOC triage agent, one prompt-driven CS assistant — each handle a different task. The only thing that changes is whether they call Usera for behavioral context.

resolved by usera.identity_graph

Same agent · same task · one calls Usera

Agent A · no context

Agent B · same agent + Usera context

Eval harness · Sonnet 4.5 judge · position-swap · n=8 judgments

Vanilla (anti-hallucination prompt)

Grounded (Usera)

Same agent. Same task.Radically different results.

Same agent. Same task.
Radically different results.